Daphne Eviatar, coaching & consulting

How To Be Of Service

I belong to a local food co-op, and for the privilege of buying really good food at reasonable prices, all members have to work there once a month. Although I usually whine about it before I actually head over there to do my evening shift, once I’m working, I often find it feels like the most useful thing I’ve done all day. Given that I have a “serious” day job as a lawyer for a human rights organization, that might sound odd. But honestly, stocking fresh apples or bunches of kale can feel a lot more real and productive than responding to e-mails, drafting press statements or monitoring Congressional or judicial hearings.

“As far as I’m concerned, every last one of them can rot in hell,” was Senator Tom Cotton’s memorable remark at the last Congressional hearing I watched, which focused on the fate of the remaining prisoners at Guantanamo Bay, half of whom are already cleared for release. Sadly, no amount of outrage I or anyone else expressed was going to change that he and many people in this country feel that way.

Maybe it’s the cold (or the new Republican Congress) that’s gotten me feeling defeatist about my advocacy work lately – it’s dipped below zero lately with the windchill factor here in Brooklyn – but I’ve been wondering a lot about what it means to be useful. I remember a yoga teacher once telling a class I was in that her purpose in life was “to be of service.” That’s stuck with me.

Of course, many people share that goal, and there’s lots of social science supporting the idea that helping others supports our own happiness. But that still leaves the huge challenge of figuring out how each of us can best do that. Where does our unique combination of talents, skills, interests and circumstances lead? Where and how can each of us be most useful?

The answers are different for everyone, and may keep changing over the course of our lives, but here are five things to consider as guidelines.

Helping shouldn’t make you miserable.

This may sound like a no-brainer, but it’s easy to go down a path you thought would provide a real service that you then find you can’t stand. When I started out as a lawyer, for example, I was thrilled to get a job with a child welfare advocacy organization. We brought huge class-action cases representing hundreds of thousands of kids at risk of abuse and neglect around the country. What could be more noble? In reality, I spent most of my time in an office sifting through documents and regurgitating the same legal arguments over and over. I was miserable. It took me time, though, to realize that it’s okay to leave a “good” job that does “good” work if it makes you feel lousy.

Your calling doesn’t land you in the poorhouse.

Some people can afford to do low-paying work that provides a service; others can’t. Taking a job that doesn’t pay you enough to support yourself and your family, if you need to do that, isn’t going to help anyone in the long run. Do work that not only provides a service to others but will sustain you as well.

Your work allows you to take care of yourself.

In addition to providing others a service and you an income, your work needs to allow you the time and flexibility to take care of yourself. I see some people work so hard that between their job and their family responsibilities they end up neglecting their own physical and mental health. When you neglect yourself, you end up neglecting those around you. You can’t offer the best of yourself if you haven’t nurtured yourself in the process. In the long run, this is critical to providing a true service to anyone.

You encounter a sense of flow, effortlessness or timelessness in your work.

The state of “flow” is achieved when “a person’s body or mind is stretched to its limits in a voluntary effort to accomplish something difficult and worthwhile,” says Mihaly Csikszentmihalyi, who coined the term in his 1990 book, Flow: The Psychology of Optimal Experience. The point is that you’re so engaged in what you’re doing that you’ve stopped thinking about yourself, and stopped worrying about the past or the future. You’re just in the moment, doing what you’re doing. It doesn’t feel like “work” anymore, it’s just being. These are precious moments. I get them sometimes when I’m writing, or really connecting with a coaching client. Providing a service to others should provide you at least some moments when you’re totally engaged in that way – whether with another person, an action or a creation. Without that, it will be hard to sustain your commitment.

You feel good about yourself at the end of the day.

This is key. A job may sound important when you describe it at a cocktail party, but when you look back at what you’ve done after a day’s work, how do you feel? Do you feel like you accomplished something, helped someone, participated in an important effort, or otherwise added something to the world around you? Or do you feel like you’ve just wasted your time? Pay attention to that. Providing a real service should feel like you’re providing a service. It may not (and probably won’t be) fun or fulfilling every minute, but after you’ve spent a chunk of time on it, you should feel like you’ve done and contributed something of value. If you don’t, think about that – and consider when you do.

Of course, this is not an exhaustive list, just a few things to pay attention to. And it doesn’t mean you have to immediately quit your job if your work doesn’t meet these standards. But it does suggest you may want to ask yourself what’s really important to you, and how does your life now support those things? How can it better support them?

And if you have any other guidelines you’d like to add to this list, please do! That’s what comments are for.

February 21, 2015 by Daphne Eviatar, coaching & consulting

The Trouble with Branding

Sometimes when I see what other coaches write, it makes me want to run the other way. I’m not THAT, I tell myself, wanting nothing to do with the sort of aggressive over-the-top promises and platitudes I see some “life coaches” or “executive coaches” or business consultants using to promote themselves.

Other times, when I look back at what I’ve done all day for my job, whether it’s watching terrorism trials or Congressional hearings and fuming at the state of American politics, I want to scream. I don’t want to be THAT person either, immersed in and getting all worked up over awful things in the world I can’t control.

Of course, if I have some perspective, I can realize that these things all serve some purpose right now, whether it’s helping me find my way in a new field I enjoy, advocating for something I believe in, or just earning a living. But when I’m in the thick of whatever it is, or face embarking on a new project, those inclinations to define myself by what I’m doing at the moment can really get in my way.

Consultants are all about “branding” these days, and the importance of people creating a “personal brand” that tells the world who you are. The prevalence of social media and our “digital footprint” has intensified the pressure, but it even arises in the sort of cocktail-party conversations we have when we meet new people. Marketers will tell you to pull out your “elevator pitch” right then because it’s a perfect opportunity to try to convince someone to hire you — and you’d better not miss any opportunities. Plus there’s the general social pressure to label ourselves as something solid and impressive.

I think it’s exactly this kind of ubiquitous “branding” that leaves many people feeling stuck and hopeless. Lots of us have jobs we don’t love that pay the bills, for example, but we don’t want to “brand” ourselves by it. We’re not cattle. We have lots of other interests, and maybe we’re developing a whole new skill or talent or career on our own time. A public “brand” isn’t going to capture that. It could even limit it.

I was once told by a friend who’s a communications professional that I have a “great brand.” I was flattered – who knew I had a “brand” at all? – but it also had the effect of limiting me. Suddenly I felt like taking a different path I was considering would be foolishly wasting my “brand” – for whatever it’s worth.

The truth is, we’re not one thing, and the complex of our skills and interests and personalities don’t fit neatly into a label or a tagline. To try to cram ourselves into some set form means we’re cutting off other essential parts of ourselves. It prevents us from learning and trying new things, exploring latent talents and interests, and just generally from growing and expanding. It seems to me like a recipe for misery.

Many of my clients seem to struggle with this kind of self-branding pressure. A freelance writer, for example, has an assignment he thinks is stupid, but those assignments pay the bills so he can also do the writing he wants that, for now, at least, is not paying him. As soon as he sits down at his computer to start working on the assignment, though, he balks: I don’t want to do THIS, he thinks; I’m not THAT person, who writes this sort of idiocy. What have I done with my life? Now, he not only has an assignment to do that he doesn’t find interesting, but he’s blocked from getting started because he can’t get over the negative labels he’s slapped on himself for being the person doing it.

The other, related problem with branding is how it interacts with the human tendency, at least in Western culture, to view ourselves negatively. I make a mistake so I immediately call myself “stupid,” for example. Or I eat or drink too much and now I’m a person with no self-control. We tend to label ourselves negatively at every opportunity, and that labeling actually makes it much harder to change. Seeing ourselves as fixed and “branded” entities only digs us deeper into that hole.

Stephen Cope talks about this in his book, The Wisdom of Yoga, which I’ve written about here before. Instead of seeing human beings as fixed, solid entities, Cope explains, Yogis (much like Buddhists) discovered that we’re composed of many different “patterns of consciousness,” which may or may not fit well together. “It is partly the driven attempt to make all of the pieces fit nicely together that keeps us so often at right angles to life,” writes Cope. Yogis found that clinging to an idea of a unitary self causes suffering because it narrows our sense of who we are and makes us very small in comparison to the rest of the world. Now we have to defend “ourselves” against that world, and exert huge amounts of energy bolstering our egos in the face of it.

This can be particularly tiring when we’re dealing with parts of ourselves we don’t really like. If we see ourselves as a solid entity, then it’s extremely painful to confront our mistakes or bad habits. Because we see them as us. We take them very personally. As a result, we tend to avoid confronting those parts, and the habit continues.

If, on the other hand, we see ourselves as various and intersecting patterns of consciousness that are constantly growing and changing, then past mistakes or habits can feel a little less solid. They’re a pattern we’ve developed, not an essential part of our character. It’s not so scary now to look at them, to notice what triggers them, and to see how and where we can interrupt the chain reaction. And it’s only when you can see and accept that part of yourself without judgment, as Cope explains, that you can begin to take steps to change it.

What does this all have to do with branding? Branding seems to me to be a trend towards doing the opposite: a call to define and present ourselves as solid and unchanging entities, available on demand for perfect presentation and sale — and then to act accordingly. Just writing that makes me feel like I’m choking.

Of course, if you’re trying to start a new business or change one, developing a brand can help let people know what you offer. But personal branding is far more than that – it’s carefully crafting your own presentation to the world, which in turn can become how you lead your life. It’s turning yourself into a commodity available for sale in the marketplace, rather than acknowledging and relishing being a multi-faceted human being who has far more to offer than you probably realize.

In other words, branding is fine in its place, but it’s not you: you’re much more. As Walt Whitman put it: “I am large, I contain multitudes.”

February 7, 2015February 7, 2015 by Daphne Eviatar, coaching & consulting

Writing Your Story Helps You Change It

I guess it’s not surprising that writing about personal experiences has therapeutic value – it’s one reason people keep journals. But I was surprised by the wealth of evidence Tara Parker Pope cites in this article that backs that up, and even more interested in how certain kinds of writing seem to help people solve their own problems – or, to put it in a more positive way, helps them set a course toward achieving what they want.

Pope cites one practice that coaches at the Johnson & Johnson Human Performance Institute use with clients that sounds intriguing. Clients are asked to identify their goals, then write out why they haven’t achieved them. The clients tend to write the usual stories they tell themselves – which often involves pointing fingers at other people or towards outside circumstances they can’t control.

Afterwards, clients are asked to look back at what they’ve written, then edit their stories to produce a more honest assessment of what’s really in their way. In the second version of the story, they’re more likely to come up with reasons that involve the choices they’re making or attitudes or beliefs they’re harboring that they may not have been aware of. Confronting those truths leaves them better positioned to make a change.

It makes perfect sense. Our initial explanations tend to be somewhat defensive – we’re reluctant to look at our own contribution to a situation, because it’s usually a little painful to acknowledge our own responsibility. The result, though, as I see with many of my clients, is that people end up feeling stuck – wedged into some place they don’t want to be by forces they see as outside their control.

Working with a coach is one way of getting some perspective on all this: a good coach will encourage you to consider different perspectives on a given situation, and to confront some of what might be underlying your feeling of stuckness (if that’s a word) so you see your own role. But writing it all down is something you can do on your own, anytime. The commitment of writing forces us to tell our whole self-justification story from beginning to end. It then also allows us to see that story separately from ourselves, as just a story. Once it’s written down, we can step aside and look at it more objectively. And once we’ve gotten a little distance from it, we’re more likely to see what in that story is not really true. And it’s from there that real change can begin.

January 25, 2015January 25, 2015 by Daphne Eviatar, coaching & consulting

Finding Joy at Work

I joined a meditation group in my neighborhood recently, and the other night the teacher’s talk was about Joy.

Joy. It’s not something many of us tend to think about much. We focus on getting work done, on what’s annoying us, on the onslaught of problems we need to solve or that we’re hearing about in the world, but joy is something that many of us – maybe especially New Yorkers – tend to overlook.

When do you experience joy?

Of course, there’s joy to be experienced in everyday life: in the enthusiastic face-lickings I get from my dog when I arrive home, in the savoring of a good meal or a good conversation or the company of good friends. But one thing I realized listening to this talk, which came after a particularly intense day at the office, was that I rarely experience joy at work.

As I reflected on my work (I’m talking about my office job, not my coaching work), I realized that so much of it is spent focusing on awful things going on in the world that it’s hard to even think of joy in that context. I imagine that’s true for lots of people working as advocates, whose job it is to focus on some problem in the world and try to fix it. But that itself creates a problem.

Joy is essential. It’s what motivates us, and allows us to appreciate our lives and the world around us. Without joy, can we really bring our full selves to anything we do, and can we really do a good job? I don’t think so. But most importantly, without joy, work will leave us feeling pretty miserable.

How do you cultivate joy at work when your job involves things that are inherently a bummer? That may be some big social justice issue or a problem in your neighborhood or your company or with a product. Whatever it is, the potential for joy may not be apparent.

I’ve been thinking about this a lot lately. When I work with coaching clients, there may be parts that are difficult, but I find joy in the interaction itself, and in the feeling that I’m helping somebody, even if just by listening and helping them reflect on what’s on their mind and what might be getting in their way. When I work as a legal advocate, though, there isn’t that immediate connection with another person, or that satisfaction at the end of a session. Instead, it’s a long, endless slog toward improving a long-term situation that really sucks. You may never see the outcome, and anyway, the outcome probably won’t be what you’re hoping for. Where’s the joy in that?

Still, I see a lot of value in people advocating collectively for justice or other kinds of social and political change. It’s important work that in the long run, can make a difference. But can it be joyful?

I’ve written before about the importance of making your work meaningful, setting your own goals and acknowledging your successes. But I’m talking here about the daily experience of a job, which is a little different. As an advocate, you may know you’re part of an important effort to, say, stop global warming, but that may not make lobbying a Republican Congress led by climate change-deniers to pass laws reducing carbon emissions any more joyful.

So I’ve decided to embark on an experiment. I’m going to dedicate myself to bringing joy into my work every day. It may be in making a point to have one really good conversation with a colleague in the office, or in writing an advocacy piece that I really put my heart into. It could just involve going out of my way to acknowledge the great work done by one of my colleagues – a kind of “sympathetic joy” as Buddhists would call it . (“Sympathetic joy” is taking pleasure in other people’s happiness or success.) If none of those are possibilities, maybe it’s just taking time out of the day to quietly savor a good lunch or cup of coffee or listen to some really good music. Whatever it is, it has to be something that I actually stop and notice as joyful in some way, whether the process itself or the outcome.

Consider trying this with me. Because no matter what our work may be, if we can’t find one thing a day in it to truly enjoy in it, then in the long run, we’re not going to be doing anyone very much good.

January 18, 2015January 19, 2015 by Daphne Eviatar, coaching & consulting

Skip the New Year’s Resolution

New Year’s resolutions seem to me like a recipe for disaster. Another commitment you make to yourself that you inevitably end up breaking. I’m going to exercise every day, or lose weight, or cut out alcohol, or always be nice to my family, or whatever. Then you slip up, and bam – you feel like shit again. The resolution goes out the window.

But I like the idea of living deliberately – in fact, I think it’s crucial to a happy and fulfilled and meaningful life. Being conscious of our actions and making deliberate choices seem like basic building-blocks for that. So how to reconcile?

To me, setting an “intention” rather than making a “resolution” seems a bit more promising. An intention is something you want, plan and hope to do, but when you slip, as you inevitably will, you just dust yourself off and get back on the path you’ve chosen. I know, they say the road to hell is paved with good intentions, but that seems to me more using the term “intention” as a cheap band-aid covering up a deep and massive delusion that you’re not dealing with. A true intention is something you set for yourself, because it’s something you truly and deeply want, and you use it as a compass to move forward. Sometimes you get lost and veer from the path, perhaps caught up by some shiny delusive object you encounter in the woods along the way. But the compass helps you eventually find your way back and steer your course again.

I think one key to living by “intention” without getting discouraged when we screw up is just acknowledging that we’re human, and change is difficult. I’ve been reading a terrific book by Stephen Cope, a yoga teacher and psychotherapist who writes about the intersection of Western psychology and the Eastern philosophy of yoga. (I also participated in a weekend workshop with him at the Kripalu Center for Yoga and Health in the Berkshires after Christmas.) In The Wisdom of Yoga: A Seeker’s Guide to Extraordinary Living, Cope explains this phenomenon as being part of what yogis call karma.

This isn’t the sort of oversimplified notion of karma we tend to hear about as determining your life because of something you did in your prior life as a dog or the idea that people are suffering through a vicious war or in some horrible refugee camp as just desert for something bad they did in their past lives. This is a much more subtle and, to me, convincing notion of karma that’s also backed up by Western psychology and contemporary neuroscience. It’s simply the idea that our actions and reactions to circumstances create patterns in our minds, and the longer those patterns continue, the more deeply they become embedded in our unconscious and the harder they are to change.

A child might react to abuse by withdrawing, for example, and withdrawal from other people at the first sight of conflict might become her unconscious pattern. For someone else addiction results – alcohol, drugs, food, whatever. We all do things to avoid pain, and those things become part of the patterns that shape our lives. So when as adults on New Year’s Eve we decide we’re all of a sudden going to stop doing that thing, good luck – karma or brain patterning or whatever you want to call it is going to make it very difficult.

The yogic approach to changing this, according to Cope – which is very much like the Buddhist approach, which grew out of yoga philosophy – is simply to begin to focus our attention on the chain of events that leads to the unwanted action. Without judging or condemning it, simply notice when the craving or withdrawing or whatever problematic action arises. What is happening at that moment? What is the underlying feeling you’re fleeing?

Continue to watch it. What happens next? Do you reach for a drink, a cookie, or walk out the door? Do you get angry and yell at someone, or pick up your phone and get absorbed in your Twitter or Facebook feed? Whatever it is, just start by observing it. We tend to be so judgmental of ourselves that we refuse even to witness this chain of events, because it causes us so much shame. But as Cope explains, “[w]hen we pare away judgment, something remarkable happens. We’re free, for the first time, to observe how the pattern really works.”

So the key is to approach this all with compassion. Recognize it’s not “you” that’s doing this, in the sense of some fixed sense of yourself as a bad person. It’s just a part of your patterning, and we all have patterns that make us suffer. Only by letting go of the judgment and being willing to look at those patterns can we truly see them, and then take steps to interrupt them.

I’m not saying this is easy. Last night I was feeling sick, and tired, recovering from some sort of a bug I’d caught after not getting enough sleep on New Year’s eve, which I was still angry at myself about. When I feel shitty, my impulse is usually toward sugar. Preferably chocolate. While I usually try not to keep that stuff around, lots of it ended up in our house over the holidays, and it was calling to me. Fortunately, I was reading Cope’s book, and after a couple of chocolate kisses I reminded myself to slow down and just feel what I was feeling. Tired. Pain in my stomach. Feelings of regret and disappointment at having let myself get to this state, after having set all sorts of intentions to live more deliberately and be healthier. I let those feelings wash over me, and reminded myself to be compassionate about it all. I felt the urge to run away from them slowly dissipate. The need for chocolate melted away. I realized that what I really needed was to sleep. I went to bed soon after.

Obviously some habits are more difficult than this one, but the process is basically the same. (For a highly simplified and overdramatized but compelling version of how exposing unconscious habits helps them unravel, watch Alfred Hitchcock’s movie Marnie, which I watched for the first time the other night.) Whether it’s Western psychology or yoga or Buddhism or any other contemplative tradition, the idea is the same: become aware of the internal chain of events that leads to the action you’re taking that you want to stop. Observe it without judgment.

Eventually, let yourself have the feelings that are arising, without reacting to them. Maybe at first you can ward off the reaction for just a few minutes. Over time, as you continue to make conscious and interrupt the chain of events, they have less power over you. The urge to act begins to dissipate. And you’re able to interrupt the chain earlier and earlier in the process. The practices of yoga and meditation (and probably some Western practices of prayer as well) are designed to get us to slow down and focus enough that we can become aware of what’s happening internally, so we can make deliberate choices about how we want to act.

All of this helps explain why I don’t like the idea of New Year’s “resolutions.” A “resolution” is “a firm decision to do or not do something” and “the action of solving a problem,” and as we’ve seen, such deeply ingrained problems can rarely be “solved” simply by deciding to take any one action.

An “intention,” on the other hand, is “an aim or a plan,” or “a design.” It’s more like setting a path toward reaching an eventual destination. An intention allows you to be human – to stray from the path on occasion, as you’re inevitably lured by shiny objects that catch your eye along the way. But if it’s a true intention that’s important to you, and perhaps you create reminders for yourself of that, at least some outline or markings of the path remain. You’re still laying that path along the way, but the intention acts as a compass that aims you toward your ultimate goal.

I like that.

January 4, 2015January 6, 2015 by Daphne Eviatar, coaching & consulting

Tweaked Out On Twitter

After a couple of days of Twitter frenzy last week, I came down from my high and felt a bit sick – not unlike the aftermath of a sugar binge or a hangover. What had I just done with my time? And now where was all the virtual “love” I had been feeling? If I hadn’t tweeted – and been re-tweeted – in the last 24 hours, I wondered, did I even exist anymore?

This all happened just as I was winding down my last week of work before taking time off for the holidays. At first, I panicked. What would I do? Who would I be if I stopped checking my office e-mail, stopped Tweeting, and just started living my own life?

There’s been a lot written about internet and social media addiction, but usually it’s about how people use it to communicate with (or show off to) friends or share trivial details about their lives. But social media is also a venue for expression of political views, a tool for social justice advocacy campaigns, and way of disseminating hard news and other information we think of as “important.” But even that kind of use can become obsessive and ultimately deflating. Twenty-four hours of tweeting the details of the Senate Select Committee on Intelligence’s report on CIA torture last week, for example, didn’t leave me feeling like I’d accomplished a whole lot more than if I’d been posting cute pictures of my dog. Sure, I got a bunch of re-tweets while the torture story was hot in the news, but honestly, does that kind of 140-character engagement make any difference?

At the time, it seemed crucial – fueled by the possibility of retweets and “favorites” and ever more followers. But for what purpose? When I finally was too disgusted and exhausted by details of the torture report to continue my tweeting binge, all the attention I’d received – the internet “love” as they call it – stopped just as quickly. Not that I stopped obsessively checking, at least for a while. Because subconsciously there was this burning question: who am I – and what am I worth – if thousands of “followers” out there in the Twitterverse have no idea at this moment what I’m thinking?

Neuroscientists have tracked how the brain is affected by social media, and found that getting positive feedback – “likes” on Facebook, retweets or “favorites” on Twitter, for example, — appears to stimulate the same sort of reward centers we get from sex, food or receiving money. The more people use social media, the stronger that reaction. And therein lies the potential for addiction.

I got out of journalism five years ago in part for this very reason. I was writing for an online magazine that demanded not only in-depth articles but constant blogging and tweeting. The more clicks you could show for it, the better. The pace was so relentless, though, and the attention to the content so short-lived, that I felt like I was riding a roller-coaster. On a good day, I got lots of clicks and re-tweets and even got invited on the Rachel Maddow show — the highlight of my online journalism career. But on a bad day, no one seemed to care about the thing I was furiously reporting and writing about – and I undoubtedly thought was terribly important. I would end up frustrated, spent and demoralized. As with any roller-coaster, I came to realize, there was no final destination, just this endless ride of highs and lows, leading, it seemed, absolutely nowhere.

So I got out, determined to do something more meaningful. Although at times I’ve had the opportunity to do more sustained work on particular subjects of human rights advocacy, much of the work I do now feels eerily familiar: as advocates we basically repeat ourselves over and over, on social media, blogs and elsewhere, trying to spread our message as widely as possible, obsessing over the exact tone and wording of the message, and sometimes about who should best deliver it. But in this polarized political atmosphere where people’s opinions seem so entrenched, do we really change anyone’s mind? Does all that effort amount to anything?

I don’t mean to denigrate the advocates who do this work, many of whom I admire for their dedication to this Sisyphean task. And in the end, I believe it is important for all sorts of social justice advocates to be out there pushing their cause, even if immediate results are hard to see. There’s a strong argument to be made that over time, we see slow but real progress.

But my recent experience tweeting the torture report reminded me why it’s so important to also do things that involve more meaningful and sustained connections and relationships. It’s why I love coaching.

There’s a big difference in the kind of connections we make with people when we speak honestly, one-on-one, and truly listen. There’s a level of attention we can pay to one another when we really focus on doing that, that’s rare not only in social media, but in much of our daily lives. (How often are you talking to someone while they’re checking their e-mail, text or Twitter feed?) Coaching – or any real communication — is not about reaching the widest audience or winning the most accolades, but about really connecting with another human being. The value of that can’t be quantified.

Social scientists studying happiness have repeatedly shown that true personal connection is critical to our mental and physical health. Research shows people who have strong relationships with other people are happier, healthier and live longer. These are the kinds of relationships in which people feel able to talk openly and be understood, give and receive support, share activities, experiences and positive emotions. And those are things that are found mostly in direct personal communication, not in an online public forum.

That doesn’t mean we should give up using social media. But we do need to be aware of when it becomes a substitute for real communication and connection – for spending time with, and talking to, actual living people.

I’m sure I’ll keep tweeting and writing about the things I want to change in the world (and post the occasional picture of my dog) with some small hope that I’m participating in a larger movement that will eventually do some good. I’m actually happy and proud to be a part of that larger effort. But I need to be careful to keep it in perspective, too. The roller coaster may be fun for a short ride, but what goes up will always come back down again. And always grasping for the next quick high is no way to live a meaningful life.

December 16, 2014December 16, 2014 by Daphne Eviatar, coaching & consulting

Why Can’t Cops Communicate?

Police arrest protester in midtown NYC after grand jury decision not to indict over death of Eric Garner. (AP photo)

The video of Eric Garner being choked to death by a group of police officers on Staten Island is horrifying for lots of reasons. But one I haven’t heard talked about much is the fact that the police who confronted Garner didn’t seem to know how to communicate with him at all. Their approach seemed to be: follow orders, or we’ll call in our army and wrestle you to the ground.

Leaving aside for a moment the absurdity that this pile-on was only for the alleged infraction of selling loose cigarettes, another fundamental question is, why aren’t police officers trained to listen to, hear, and speak to people they encounter on the street more effectively? Surely Garner wasn’t the only one these cops have met who insisted he wasn’t doing anything wrong and didn’t want to be arrested. Before they jump the guy, do they make any real, meaningful effort to listen to, understand, reason and communicate with him? If so, we certainly didn’t see it on this video.

It’s not unlike the leadup to the tragic killing in Ferguson, Missouri of 18-year-old Michael Brown. As former Baltimore Police Commissioner Fred Bealefeld commented to the New York Times, the officer, Darren Wilson, never bothered to get out of his police cruiser when he confronted Brown, instead barking commands at him through the car window.

“The notion of riding through neighborhoods yelling, ‘Get up on the curb’ or ‘Get out of the street,’ is not where you want your officers to be,” Bealefeld says. “You want them out of their cars, engaging the public and explaining to people what it is you are trying to do. Drive-by policing is not good for any community.”

St. Louis County police Lt. Jerry Lohr seems to have understood this. As this story describes it, the white 41-year-old police commander came to realize, as the conflict escalated in Ferguson after the grand jury’s decision not to charge Wilson, that to de-escalate the conflict, he had to get to know some of the protesters, and face them one-on-one — not as part of an army of riot gear-clad aliens issuing commands. In other words, he had to treat them as human beings deserving of attention and respect.

According to the story, at least, Lohr never wore riot gear, and instead would wade into a gathering of protesters “to answer questions, resolve disputes or listen to a stream of insults.” As a result, protesters trusted him, and sought him out by name if they wanted to make a complaint about abusive tactics by the police department.

“Allowing people to talk on a one-on-one level does a lot as far as building bridges,” Lieutenant Lohr said. “They may not agree with what I’m doing, but now they at least know my name and my face. I’m human again. They realize that I’m a person. I’m not just a uniform.”

It’s something everyone in positions of power over others should consider. If you simply expect people to follow your rules, without any explanation, and never reveal yourself as a human being making an honest effort, you won’t get much understanding in response; more likely, you’ll get an angry rebellion that will undermine whatever you’re trying to accomplish. If you approach others as human beings deserving of attention, respect and understanding, and reveal yourself to be the same, you’re far more likely to create a healthy environment and find enduring solutions to your problems – be it on the street, in the workplace or anywhere else.

December 6, 2014December 6, 2014 by Daphne Eviatar, coaching & consulting

Birdman and Turkey Day

I finally saw the move Birdman, and I can’t recommend it enough. From the first to the last scenes, it’s an amazingly beautiful, provocative, dark, funny and even uplifting movie, in a weird sort of way. I won’t give anything away (here’s a good review if you want to know more about the story), but the movie struck me as being ultimately about how we’re all deluded about who we really are. Which made me think of this wonderful and unlikely quote from Albert Einstein:

A human being is a part of the whole called by us universe, a part limited in time and space. He experiences himself, his thoughts and feeling as something separated from the rest, a kind of optical delusion of his consciousness. This delusion is a kind of prison for us, restricting us to our personal desires and to affection for a few persons nearest to us. Our task must be to free ourselves from this prison by widening our circle of compassion to embrace all living creatures and the whole of nature in its beauty.

Worth keeping in mind as we approach the holidays.

Have a great Thanksgiving!

November 23, 2014 by Daphne Eviatar, coaching & consulting

The Snark Defense

Sunday was graduation day for my coaching class. As I boarded the Q train to Manhattan, I was half dreading it. We’d all been asked to make a short presentation about what the program and our colleagues had meant to us. My immediate response was an eye-roll. I hate this kind of thing, I thought – the sappy language, the forced emotions. I managed to fulfill the obligation by finding a kind of clever, snarky poem I could read, and I did get a laugh. Job done.

But as I watched my classmates make their presentations, some of which involved heartfelt displays of acting, singing, dancing, personal poetry and videos, I realized once again that I’d taken the easy way out. And, I realized, I’d lost out in the process.

Hiding behind a wall of cynicism is not just something I do in coaching class. My response to frustrations at work, for example, has often been to withdraw, make snarky comments or otherwise join in a generally negative office atmosphere. While that’s protected me in some ways from taking disappointments personally, it’s also kept me from really engaging in a positive way with some of the really wonderful people who work there.

I don’t know if it’s because I was trained as a lawyer and a journalist, both professions where emotional distance and a critical eye are considered essential to doing a good job. (In the age of online journalism and social media, it’s even worse – the snarkiest posts get the most eyeballs.) Or maybe it’s the way I grew up – my parents were both doctors, another profession where emotional involvement is forbidden, and critical judgment prized.

Whatever the reason, the result is I’m not someone who displays deep emotions very easily. I always though that was helpful, at least professionally – no one wants to be caught crying in the office, for example. But increasingly, I’ve come to realize it’s also an impediment. Sure, I can come up with a snarky response on Twitter pretty quickly (though not nearly so quickly as some), but when it comes to face-to-face communication and connection, with co-workers, classmates or anyone else, it’s a barrier. I’ve also come to realize, mostly through coaching, that genuine connection with other people is something I really deeply value. My snarkiness has been getting in the way.

Not that criticism or sarcasm doesn’t have its place. As Alan Henry puts it in this post I came across: “There’s a difference between being occasionally sarcastic and a little derisive in your head, but when negativity becomes your default reaction, you have a problem.” Henry cites the “wake-up moment” of Anna Holmes, founding editor of Jezebel, who once tweeted:

https://twitter.com/AnnaHolmes/status/208306732949176321

Henry goes on to list all the bad things snarkiness and cynicism can do, including:

On Sunday, it mostly just made me sad.

As I watched my classmates belt out a song, recite their own poetry, or dance gracefully to music that brought tears even to my eyes, I realized that I’m the one missing out.

Learning to become a coach has begun to crack me open. A year ago, I wouldn’t have had those tears in my eyes and I probably wouldn’t have realized what I’d missed. I would have just been relieved when it was over, and my unexamined tension relieved.

This time, as I sat through our graduation ceremony – a candle-lit, spiritual music-filled affair – I felt both grateful and a bit disappointed. Yes, I had completed the program and learned valuable skills as a coach and am now certified and eager to help others. That’s what I came here for. But by holding part of myself back, by maintaining some of my critical distance, I had in some ways kept myself from fully participating in the experience. As I looked around the room, I saw 34 amazing people who I’d come to know some really meaningful things about, but whom I hadn’t really come to know.

Maybe we never fully know other people, but I’m increasingly realizing that the more we open ourselves up to them, the more they open to us, and the more we share the world together. And that makes it a much less lonely – and far more fun – place to be.

I’m not going to be really hard on myself about this: we all protect ourselves in various ways, and I’ve always been on the shy side. Dramatic performance about my innermost feelings was not going to come easily for me. That’s okay.

And I’m slowly getting better. All weekend I was dreading that time at the end of the final class when everyone has to hug and kiss goodbye, worried no one would really care to say goodbye to me or that it would all feel fake and I would want to run and hide in the bathroom. Instead, I just took a breath and slowed down. I decided I would just be real. No one was watching me or expecting me to perform. So I could decide, who did I want to say goodbye to, and what did I want to say? I found that when I let myself actually face those feelings, I had a lot to say, to a lot of people: about how much I appreciated what they’d brought to the class, to me, and to the whole 9-month training experience. And it turned out, I genuinely felt, and wanted to express, that each one really brought a lot. And that I truly appreciated it all.

When I could let go of my shyness and fear and the snarky shell I wear over it, I could genuinely share what I was feeling. Unfortunately, I didn’t get a chance to connect with everyone I wanted to. But I did manage to hug a whole lot of them. And that felt great.

November 19, 2014November 19, 2014 by Daphne Eviatar, coaching & consulting

Respect Yourself

I was at a company retreat a while back, one of those two-day events where management spends a lot of people’s time and the organization’s money having people participate in getting-to-know you exercises and breakout groups designed to make employees feel like their opinions about the organization’s work and direction actually matter. Everyone put on a good face and participated, at least half-heartedly, with the underlying understanding that nothing anyone contributed at the event would actually make any difference. After all, it never had before.

Just before the retreat ended, though, each department held a group meeting, at which employees could actually ask questions related to the work they really do.

That’s when sparks flew. One after another employee, from the most junior to the most senior (except the department head, who presided over the meeting), some with anger and some choking back tears, asked why it was so hard to get anything done; why decision-making by higher-ups was so opaque or nonexistent; why backbiting among staff had become the norm; and ultimately, what did the boss plan to do about it?

Not surprisingly, the boss, who has his own boss to answer to so ultimately couldn’t answer most of the questions, let alone solve the problems, had little to say. But what struck me was that under all of the complaints was one core problem: no one felt valued. Whether the complaint was that they didn’t receive timely responses to important questions, that necessary approvals for work to be completed never materialized, or that they were tired of another departments’ employees’ snickering comments, the upshot of it was that no one felt like the work they did was appreciated.

It was stunning to see: the same core problem had infected all rungs of the organization, from the most junior administrative staff to the most senior professionals.

This ties back to what I wrote in an earlier post: bosses aren’t there to make you feel good. Most of the time, they’re not thinking about you at all. They’re just thinking about what you produce and whether it meets their needs. If it does, they may or may not tell you that. If it doesn’t, you’ll hear about it – or it will trickle down to you in some fashion, because that’s what the boss is focusing on. But even if you’re doing great work, or the best you can, given the situation’s limitations, you may never hear about it. Managers are usually too busy focusing on all the things that aren’t working. And most bosses aren’t thinking about whether the people who report to them feel valued or good about their work.

That’s not a good thing, and I’m not making excuses for it. Organizations can and should do better. But ultimately, feeling good about your work is your job. And it’s important, especially if, like most people, you spend most of your waking hours working. If all it’s giving you is a paycheck, that’s a waste of a good chunk of your life.

This applies no matter what your job is. Whether it’s ministering to the poor, cleaning the office or running a company, it’s important to feel like you’re accomplishing something of value. And you can be. Even if no one ever tells you that.

The key is to set goals for yourself — and celebrate when you achieve them.

It’s something I’ve had to learn. When I was a journalist, it was easy enough: at the end of every project was a story that got published, and I had this tangible thing I could feel good about. I made sure I was always working on at least one story that interested me, so I could always feel like I was accomplishing something.

But when I joined an organization, it became much harder. Now that I was part of a larger machine, my work had to get approved by lots of other people before it could be completed. Much of it didn’t involve finished products with my name on them. And even when they did, I often felt like I didn’t get the credit I wanted for all the hard work I’d put into it, or the support I’d hoped for to ensure it made an impact.

It was on a leadership retreat that I learned the importance of setting my own goals and doing everything I could to meet them. I was choosing to meet them not because someone else expected or required me to, but because these were goals I had decided were important. When I met them – and when I set them myself, I usually did – I could feel really good about it. Eventually other people in the organization might have noticed, too, but what was important was that I knew I had a purpose that mattered to me, and I had fulfilled it.

Yes, it’s still annoying when you don’t get the recognition you deserve from higher-ups – and most managers need to do a far better job of letting employees know their work is important and appreciated. But if you value your own work, you don’t need to put nearly so much stock in winning the recognition of others. What’s important is knowing you’re accomplishing something that matters to you.

(And if you’re not, by the way, then that’s a whole other problem – to be addressed in a future post.)

November 17, 2014 by Daphne Eviatar, coaching & consulting

Daphne Eviatar, Coaching & Consulting

Author: Daphne Eviatar, coaching & consulting